Date Published: 9 November 2023
Terms & Conditions for IGA Rewards Program
These terms and conditions apply to your participation in the IGA REWARDS Program (Program) and use of the Program website (at igarewards.com.au) (Site). In this document, when we say we, us, our (etc.) we are referring to Metcash Trading Limited ACN 112 073 480. When we say you, your (etc.), we mean the individual who is a member of the Program.
Your agreement with us
We own and operate the Program and the Site. Your registration for, or participation in, the Program constitutes acceptance of these terms and conditions. We may vary the terms and conditions of the Program from time to time and the current version of the terms and conditions will always be available on the Site Date. If you do not accept changes to the terms and conditions you can terminate your membership by contacting us (see “Leaving the Program” below). If you continue to participate in the Program that will constitute acceptance of the updated terms and conditions.
Your privacy is important to us
How to get started
Membership of the Program is free. In order to join the Program you must meet the eligibility requirements (see further under “Your and our responsibilities” below). If you are an existing member of an IGA Retailer loyalty program you may, depending on how your Primary store has opted to handle registrations for IGA Rewards, receive an email allowing you to participate in the IGA Rewards subject to these terms and conditions.
Otherwise, to join you will need to:
(a) use your existing loyalty card from your Primary Store or pick up a new loyalty card in store (Card); and
(b) register your account either:
i. online at igarewards.com.au; or
ii. in-store at your Primary Store (if your Primary Store is offering in-store registration).
If you do not provide the information requested in the registration process, you may not be able to fully participate in the Program. As part of the registration you will need to:
- provide a valid email address;
- provide the unique identifier printed on your loyalty Card;
- nominate your Primary Store (which must be the store which issued your Card); and
- agree to receive communications (including by electronic means) as part of the Program.
Full details of how to register your details and Card to participate in the Program can be found at a igarewards.com.au.
The Program is a loyalty program through which we provide member offers, deals and promotions (including third party offers, deals and promotions), targeted communications, and the opportunity to participate in competitions and prize draws. The Program is reliant on electronic communications. By agreeing to participate in the Program you agree to receive electronic communications about the Program, the products and services offered through the Program, details of promotions and other benefits. If we determine that your email address is not valid, or if you unsubscribe from receiving future electronic communications about the Program or offers provided under the Program, you may not be able to receive some or all of the Program benefits (for example, you will no longer receive automatic entry into Program prize draws) and we may suspend or terminate your participation in the Program in whole or in part.
Once you are a registered Program member you will have access to all the current benefits (see “Program Member Offers and Rewards” below). Generally, any “in- store” benefits (such as member special pricing and automatic competition entries) will only be available at your Primary Store. In some cases, IGA retailers who own multiple stores may permit you to access Program benefits across their network of stores, but this is subject to the retailer’s systems, and we cannot guarantee that the Program benefits will be available at any IGA store other than your registered Primary Store. Your eligibility to receive Program benefits may be reduced or removed if you do not complete all of the information requested at registration.
Third Party Programs
If you have registered with an existing third party loyalty program (ie. a loyalty program that is not operated by us) through your Primary Store (Third Party Program), you will continue to be a member of that Third Party Program (and be subject to the terms and conditions of that Third Party Program) when you participate in our Program.
You may need to take additional steps to receive all the benefits of the Third Party Program. You should check with your Primary Store (or the Third Party Program provider) if you have any questions about the Third Party Program, or any additional steps that may be required to access full member benefits connected with that program.
Please also note that if you cancel your membership of a Third Party Program, your membership in our Program may also be cancelled.
Your and our responsibilities
Any IGA REWARDS-branded Card issued to you remains our property. You are responsible for its safekeeping, and for the security of your Program account.
To be eligible for a Program account you must:
- be a resident of Australia;
- be aged 18 years or over;
- use your real full name and only provide accurate information to us in relation to the Program;
- only maintain one Program account at any given time; and
- have full power and authority to register for the Program and accept these terms and conditions.
You must give us accurate information about yourself (including as part of the registration process) and update your account online with any changes to that information. You must not transfer your Program account to another person or allow anyone else to use or receive the benefit of use of your Program account. You must not use your Card, the Site or any Program benefits we provide to you in any unauthorised or illegal manner.
Our responsibility is to provide the Program in accordance with these terms and conditions, as updated from time to time. We are not responsible if you are unable to access or receive Program benefits as a result of your failure to comply with these Terms & Conditions, including a failure to provide accurate details or update your details in your account. Where we reasonably believe it is necessary to protect your or our interests, we may decline to issue, withdraw, suspend or cancel your Program accounts and/or Cards, in whatever form, and remove you from the Program or remove Program benefits at any time, including if we reasonably believe that you:
- are abusing or attempting to abuse the Program;
- have materially breached these terms and conditions or the terms and conditions of any Program offers or benefits; or
- are involved in any behaviour relating to our Program that involves theft, fraud, misconduct, abusive, offensive or other inappropriate behaviour, or the supply of false or misleading information.
The Program is only for personal and consumer use. The Program cannot be used for any business transaction or purpose.
Program member offers and rewards
The purpose of the Program is to reward your loyalty to IGA retailers and provide you with member deals and benefits, as well as to enable us, IGA retailers, participating suppliers and other Program partners to gain insights into shopper trends, store and marketing campaign performance and other aspects of customer behaviour and retail performance. This will enable us and IGA retailers to provide you with relevant offers and enhance your experience as a valued IGA customer.
Benefits of participation in the Program include:
- in-store member deals at your Primary Store;
- access to third party offers for products and services;
- targeted marketing communications in relation to the Program and the offers and deals provided under the Program; and
- automatic electronic prize draw entry for promotions in which your Primary Store is participating.
You must present your Card at the checkout in your participating Primary Store to take advantage of any “in-store” benefits and follow the directions provided in member communications and offers to access other Program benefits.
Cards do not have any monetary value or accumulate points as part of the Program, and member benefits are not transferable or exchangeable for cash. Your membership is specific to your Primary Store. For the avoidance of doubt, a Card registered to one Primary Store cannot be used to obtain Program benefits at other IGA stores, unless your Primary Store is owned by an IGA retailer who also owns other participating stores and permits its Card to be used across those stores.
Certain products, including tobacco and tobacco-related products, lottery products, stamps, prescription medicines, infant formula and gift cards do not qualify for Program discounts and savings, and will not be included in the calculation of qualifying spend or otherwise recognised for the purposes of automatic electronic prize draw entries or other offers. Other products may be added to the above list of excluded products at our discretion. Lists of excluded products will be posted on the Site at igarewards.com.au/exclusions. Changes to the list of excluded products will be emailed to you in advance of the implementation of the change consistent with the process used to inform you of material changes to relevant terms and conditions.
In-store member deals
In-store member deals will include discounts and savings on selected products from time to time. Product deals, special offers and other benefits are determined by us or your Primary Store in our complete discretion and may vary from time to time. We have no obligation to you to make available any deals, offers or benefits in any particular period or at all. Availability of member deals depends on stock availability at your Primary Store. You should be aware that your Primary Store may not stock all products or varieties for which member deals are promoted, or stock any products or varieties at all times.
Automatic electronic prize draw entry for members
Automatic electronic entry to selected Program prize draws (Promotions) is a key benefit of the Program for shoppers who scan their Card at their participating Primary Store during the relevant Promotion period and otherwise meet the eligibility requirements of the Promotion.
Details of current Promotions, including the prize, any eligibility requirements (such as qualifying spend) and the specific terms and conditions of the Promotion will be available on the Site during the relevant Promotion period and will be emailed to you prior to commencement of the Promotion. You agree that if you scan your Card during the relevant Promotion period and otherwise meet the Promotion eligibility requirements, you will automatically be entered into the Promotion. Promotions are subject to the following general promotional terms and conditions, as well as any Promotion-specific terms and conditions (which will prevail if there is any inconsistency):
- The Promoter is Metcash Trading Limited ACN 112 073 480, unless otherwise stated.
- The Promotion commences and ends on the dates specified by the Promoter (Promotional Period). Details of when, where and how the draw will take place, prizes and other Promotion-specific details (e.g. eligibility requirements) will also be specified by the Promoter.
- Entries are deemed to be received at the time your Card is swiped in connection with a qualifying transaction at your participating Primary Store (or, in some limited cases, as described in the Program terms, at another store operated by the owner of your Primary Store). Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
- Information on how to enter and prizes notified to you by the Promoter, including additional Promotion terms and conditions notified to you via email and/or on the Site, form part of the Promotion conditions.
- Entry is open to residents of all states and territories of Australia, unless otherwise stated. Employees (and their immediate family members) of agencies/companies directly associated with conducting the Promotion, of the participating IGA retailers, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. “Immediate family member” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
- To be eligible for entry into the Promotion, entrants must, during the relevant Promotional Period:
a. Be a registered and subscribed member of the Program; and
b. Present their Card when making a qualifying transaction at their participating Primary Store. (Please note that certain products, as described in the Promotion- specific terms, will not be taken into account in calculating any qualifying spend for Promotion purposes).
- Members receive one entry per qualifying transaction and a limit applies of a maximum three entries per person per day (or as otherwise provided in the Promotion- specific terms and conditions).
- Each winner will be notified using the email address linked to their Program account.
- Prizes are not variable or transferable. Prizes are not redeemable for cash. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, they forfeit the prize and the Promoter is not obliged to substitute the prize.
- The Promoter’s decision is final and binding – no correspondence will be entered into. The Promoter accepts no responsibility for late, lost or misdirected entries or other communications. Entries will be deemed void if illegitimate, forged, manipulated or tampered with in any way.
- Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these general promotional terms and conditions or any Promotion-specific terms restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
- If for any reason any aspect of a Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorized intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
- In the event that a prize (or any part of a prize) becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute that prize (or the relevant part of the prize) with a prize of equal or greater value.
- The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrants’ details (including an entrant’s identity, age and place of residence). In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter’s discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software (except as expressly permitted under these terms) or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
- The Promoter reserves the right to disqualify any individual who submits an entry that is not in accordance with these terms and conditions, or who is involved in any way in interfering or tampering with the conduct of a Promotion. In the event that there is a dispute concerning the conduct of a Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into. Failure by the Promoter to enforce any of its rights does not constitute a waiver of those rights.
Opting out of targeted marketing communications
A key benefit of the Program is that you will receive targeted marketing communications to the contact details you have provided (including via email) from time to time. You can opt out of receiving marketing communications at any time by using the unsubscribe function in the emails or by contacting us at [email protected]. However, when you opt out of receiving marketing communications, you will also cease to be eligible for automatic prize draw entry to Promotions.
Access to third party offers
Another benefit of the Program is that you may access member-exclusive offers for third party goods or services. Details of those offers will be available on the Site and may be included in Program marketing communications. These offers will vary from time to time, and we make no commitment regarding the ongoing availability of any offers.
Members may accept those offers by contacting the third party provider directly. Any agreement for the provision of goods and services will be entered into directly by the member and the third party (or its nominee). You are responsible for evaluating whether you want to access those third party offers and you should review any applicable terms or policies of that third party.
Other member rewards and benefits
Lost, damaged or stolen Cards
If your Card is lost, damaged or stolen, you can collect a replacement Card from your Primary Store, and contact us via the Site to link your new Card to your account.
If you notify us that a Card has been lost or stolen we reserve the right to suspend or cancel the relevant account.
Changes to / Cessation of the Program
We are under no obligation to continue to offer the Program, generally or for your Primary Store. We reserve the right to change these terms and conditions and any other rules or benefits of the Program, at any time. We will give you reasonable notice via email of any material change to, or cessation of, the Program or material changes to these terms and conditions, prior to those changes coming into effect. If you do not accept changes to the Terms, you can cancel your membership (see “Leaving the Program” below).
Leaving the Program
You can choose to leave the Program at any time. You may cancel your membership by using the “Contact us” option on the Site or by any other account-closure method we may make available from time to time. If you cancel your membership, you will not be eligible to receive Program member benefits and any pending benefits not already received by you will be automatically forfeited. If you used your membership of the Program to accept a third party offer, your agreement with that third party will remain subject to its own terms.
Third parties and our liability
While we own the Program, we have third parties that help us operate it and selected businesses and organisations that we may promote through the Program. You acknowledge that we, our related bodies corporate, IGA retailers and our third party service providers will handle your data.
You also acknowledge that third party offers that may be made as part of the Program are made on behalf of those third parties and that we are not responsible for providing and do not endorse those third parties or third party offers. Metcash is not responsible for any agreement you subsequently enter into with a third party as a result of a third party offer.
Consumer protection legislation may confer rights and remedies on you which cannot be excluded, restricted or modified (Non-excludable Rights). Nothing in these terms and conditions is intended to exclude, restrict or modify your Non-excludable Rights. Nevertheless, to the maximum extent permitted by applicable law, you agree that we will not be liable to you for any loss, damage, cost or expense you may suffer:
- due to IGA retailers’ and other Program participants’ conduct, representations, products and/or services;
- due to events beyond our reasonable control;
- in connection with the Program or the Site, except to the extent we or our associated agencies and companies have caused or contributed to such loss, damage, cost or expense; or
- as a result of the suspension or termination of your account in accordance with these terms.
Subject to your Non-Excludable Rights, we do not warrant or represent that the functions contained on the Site will be uninterrupted and do not warrant that the Site or its server is free of computer viruses, bugs or other harmful components.
Unless otherwise noted, all materials on the Site are protected as copyright, trade names, trade marks or are other intellectual property owned by us and/or our affiliates or by other parties that have licensed their material or trade marks to us. Other than viewing and downloading content from the Site for purposes permitted on the Site, you do not have the right to use these intellectual property rights without the written permission of their owner. You agree that you will not use the Site for any unlawful or improper purpose. You will not violate or attempt to violate the security of the Site. All rights not expressly granted are reserved.